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Returns Policy for stg-atelpi-stage.kinsta.cloud

Introduction

At stg-atelpi-stage.kinsta.cloud, operated by VEA S.R.L., we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.

Company Information

  • Company Name: VEA S.R.L.
  • Share Capital: € 50.000 I.V.
  • R.E.A.: 1657867
  • C.C.I.A.A.: MI
  • Business Register / VAT Number: 13478090155
  • Registered Office: Via F.lli Rosselli, 43 – 20039 Canegrate MI, Italy
  • Sole Director: Fabio Rosi

Return Policy

The return policy is defined in the RMA process

    Return Process

    RMA Process
    If you need to return an item to ATELPI for any reason, you must request a Return Material Authorization
    (RMA) number before sending the item back. The RMA number must be stated in your delivery documents
    when you ship the item to ATELPI. Please be aware that if you return an item without an RMA number, we
    reserve the right to reject the return.

    Steps to send material back to ATELPI

    1. Contact ATELPI to info@atelpi.com ask for an RMA Number. Please provide data including contact
      information, the product used, the reason for return, etc.
    2. ATELPI then sends you the RMA number and form via email.
    3. Check all information in the RMA form, print it and sign it, if required.
    4. Put the RMA form together with the item for return into a box.
    5. Send it to ATELPI. If the information is complete and correct we can process your RMA quickly.

    Refunds

    Refund will be assessed in the RMA process.

      Exchanges

      The exchange policy is defined in the RMA process

        Damaged or Incorrect Items

        The damaged or incorrect items policy is defined in the RMA process

          Contact Us

          If you have any questions or concerns about our Returns Policy, please contact us at:

          • Email: info@atelpi.com
          • Address: Via F.lli Rosselli, 43 – 20039 Canegrate MI, Italy